vjnyxm™ · Garden Essentials

FAQ

Last updated: October 15, 2026

What products do you offer?

We offer Planting & Care, Garden Tools, and Garden Organization & Decor. The range includes watering and planting accessories, pruning and hand tools, a kneeling cushion, garden storage, labels and a trellis.

Are plants, seeds and accessories included?

Only the components listed under the product’s included-items section are supplied. Plants, seeds, soil, produce and styling props are excluded unless specifically stated.

Will the seed-starting tray guarantee germination?

No. Growing outcomes depend on seed quality, light, moisture, temperature and care. Follow the seed supplier’s guidance and inspect covered trays regularly; a passive tray does not include powered lighting or heating unless listed.

Can every item stay outside all year?

Outdoor suitability varies by item. Follow the finished product instructions and protect items from conditions they are not rated for. Do not assume frost resistance, waterproofing, rust resistance or a particular load limit without a stated specification.

How should I handle tools and garden accessories?

Keep pruning blades and pointed tools away from children, use tools only for their intended tasks, and store them clean and dry. Close and secure pruning shears when not in use. Kneeling pads are not seats or medical devices; plant trellises are not climbing or weight-bearing structures.

How do I clean the products?

Follow each product’s care instructions. Remove soil from tools, dry items before storage and inspect components for wear. Handle ceramic planters carefully and protect moisture-sensitive surfaces beneath pots and trays.

How do shipping and order changes work?

Available delivery destinations, charges and any stated estimates are shown at checkout. Contact us promptly for order changes or cancellations; fulfillment progress may prevent a change. Shipping questions can be sent with your order number.

How can I request a return?

Email us within 30 days after delivery for an ordinary change-of-mind return. Items should be unused, clean, complete and in their original packaging. We will provide return instructions. Faulty or misdescribed goods are assessed under applicable consumer rights, separately from ordinary return conditions.

What if my parcel is damaged or incomplete?

Contact us promptly with your order number and photographs of the item and packaging. Keep packaging while the issue is reviewed. We will investigate and arrange an appropriate remedy.

Business Information

Brand: vjnyxm™
Company: Chongqing Ruichi Kunteng Technology Co., Ltd.
Owner: Wang Ruigang
Business address: Room 3-9, 3rd Floor, Annex No. 3, No. 16 Guoxin Road, Qingyue Community, Fengwen Subdistrict, Shapingba District, Chongqing, China
Website: vjnyxm.com
Email: service@vjnyxm.com
Phone: 00852-3489174
Business hours: 8:00 AM – 10:00 PM Daily